Transparency and trust matter to us. To keep shopping with NEEL safe and predictable, please read the policies below — they explain exactly how orders, payments, and content on this site work.
NEEL takes orders through this website, but every order is reviewed and fulfilled manually by our team rather than through an automated retail pipeline.
• Placing an order here reserves the item and starts our manual fulfilment process — it is not an instant, automated dispatch.
• We do not guarantee stock or same-day shipping purely because an order was placed on the site; our team confirms availability directly with you when needed.
• Returns and exchanges are handled case-by-case by our support team rather than an automated returns system — contact us with your order ID and we'll sort it out.
We do not process any online payments through this website. No card number, UPI ID, or bank detail is ever collected, stored, or charged by this platform.
Cash on Delivery: the default and safest option — you pay the courier only when your order arrives.
UPI / Card at checkout: selecting these at checkout only records your preference for our team to follow up with you directly; no automated charge is ever made through this site.
The safety of our customers is our top priority. We will never message you first asking for a security deposit, an advance UPI payment to 'unlock' a delivery, or a fee to reschedule a courier.
If you receive a message, call, or comment from an account pretending to be NEEL and asking for payment outside of our official checkout, do not engage — report the account to the platform you were contacted on and block it. We hold no liability for losses from engaging with impersonators.
All product photography, descriptions, and written content on NEEL are the property of NEEL and intended for shopping and inspiration purposes on this site. Copying, scraping, or republishing our images and content to run a fraudulent storefront or impersonate us is strictly prohibited.
Last updated: August 2026. These policies may change, but our commitment to never processing online payments through this site will remain permanent.